Tuesday, August 24, 2010

Thankyou Note From Hair

information is overrated ...

Sometimes - and I must admit at this point quite frankly - am I am glad that stupidity does not hurt. For if this were so ... I'm sure it would be very many people in this world who would spend all day screaming ...

As proof of this statement I am now even Mrs X.
Mrs X has logged long ago for an operation. (Almost exactly one year). When registering, they announced that a surgery is it possible from a certain date.
Well, not an issue when we know the time, you can plan the surgery accordingly.

The date was then scheduled, and finally sent to the patient. This takes 4-5 weeks before surgery, so time is enough order to prepare for the procedure (the approximate time of enrollment you know - especially if you enter a preferred date).
who does not report to confirm the appointment (as is noted in the letter) - is Mrs. X.

Well, let's not be so, maybe she just missed the bold reference to the necessary confirmation. May be yes ...
Stupid, they also will not appear on the prescribed preparation time - and is already the reference in the letter - who confirmed the appointment and shall not appear on the preparation, who loses his appointment.

Many months after the preferred date was Mrs X on it then that they actually Post to waiting on us. So she once asked and the "good news" was announced to her. Interestingly, it has had little excited - but given it a new desired date unknown.

All right - we do it this once, believe that the letter must have been lost in the mail. For safety, we ask if they have changed their details (address and telephone) - since registration is after all a long time ago. She denies this
Well, that is in the new round ...

the deadline approaches, the letter will be sent ... and now any person may, it would advise 3x.
Right! The appointment is not confirmed by phone - and also the Preparation time is ignored.
So - now is the end of fun - the patient is called.
(Actually, we talk to patients otherwise not after it - who does not already have - we would do it but would have to hang a person 8 hours a day on the phone).

Well ... what can I say. The telephone number is no more. This tells me at least the nice voice on tape. Otherwise we have no data and Mrs X also not in the public phone book says we can only wait until they might at some point in our reports.

is the date for surgery and is (of course, has to get in the meantime, another lady) - and what happened today? Here comes a letter from us - it is just the letter we have sent a few weeks ago to Mrs. X. And that is:
Unknown - Moved

Now seriously ...
How stupid can you get? I mean, since one still asks for extra. And obviously, Ms. X has moved and has a new phone number ... How absurd is the thought that perhaps the information could be, we should be aware of the surgical planning? If I'm waiting for a date for surgery and getting changed, I should not because even the idea come from my new address to announce?
And Mrs. X is not an isolated case - that always happens! Do people think that we can smell their files? Or that they are a little bird whispers?

Thursday, August 19, 2010

Mac Nc For Purple Undereye

Different countries, different customs ...

I swear I have nothing against people whose home country is other than my own. I try to customs and practices of other people respect, even if I can not understand sometimes.

What some people do but annoys me beyond measure ... For example, since women would

XYZ.
Mrs. XYZ has recently canceled their surgery appointment by telephone, as he falls into exactly the fasting month of Ramadan. You can make this deadline so impossible. This is definitely not.

I work in a Christian hospital (with nuns), find it really insanely good of us that we take care of that, and you offer to send her a new appointment that will be after the fasting month.
must Normally, a patient re-register if he "trivial reasons" canceled his appointment - holidays, had fasting month, who are fixed dates, etc. can already announce the registration.

But please, we are ready to help. The appointment is therefore canceled - and another patient is delighted.

2 weeks later (last week) is Mrs. XYZ in the ambulance for the preparation for surgery. That she has canceled her appointment, she keeps the doctors that without appointment in the outpatient clinic is due to a total system failure fall on anyone.
From Friday to yesterday, so we tried to call XYZ wife and tell her that she herself has canceled their appointment, so this is no longer available. But their phone number does not seem to agree. In the phone book and shall not, family members, they did not specify ... we have no way to reach them.

Today finally it is suddenly on the station and demanded to be taken up and operated. Whole lot of confusion arises because the originally scheduled - and canceled her personally - would actually have been recording tomorrow.
She was trying to explain - which, given worst Language barriers and of course the complete lack of an interpreter - all easy, is that it has even canceled her appointment because her during the fasting month is not possible, warhzunehmen this event.

Of course now everything is different. Because she has pain, and they will be operated on immediately. And because this is now not easy - is not as if she were the only patient we had been waiting on them - they roared and raged around the station.

subordinate to us, that we (!) Have canceled their surgery only because she is a Muslim. Because we have no understanding of their faith. And this is pure harassment, as the crosses that hang with us in the rooms. (Just a reminder ... Christian hospital with nuns and so on ...)

If it was up to me, I would emphasize the good woman XYZ from the list completely, and you suggest that they are interested in a another hospital can go.
If these are their key arguments, namely, then I ask myself anyway, why go at all in a Christian hospital and not in one of the great houses.

I always find it very sad when people want to use the manners and customs of their homeland as a bargaining chip in their new home. And if that fails to arrive with the assumption that would like us xenophobic.

are also less edifying conversations as the following: patient

XY: Do I want to talk to a doctor!
Me: When it comes to surgery dates, they unfortunately have to take my preference, because our doctors have no control.
XY Patient: Then I would like to speak with a colleague from you - you're just a woman, with you I can not discuss.
Me: oO ...

Thanks! Since then it haunts me, the phrase "down in the home" through my head - sorry. Because 1) I was not even a first-name basis with 60 years of patient XY, 2) in that his new (election) country men and women have equal rights, and 3) there are in the overall level of government not only colleagues - all women only.

As I said, actually I'm trying Gebäuche foreign customs and respect - but all one must surely can not even offer. And unfortunately, it is really true - that the only people who behave so always follow the same philosophy.
I am well aware that the then much-cited black sheep - but mistakenly fall mostly on only the shwarz sheep, and thus they are the ones that shape a picture ....