... you do it wrong. two consecutive phone calls from even just make clear to me again -
It is so. As
Info:
We use a standard letter to send our surgical appointments. This letter is with the data we enter automatically generated from the PC. This then there's the date for surgery, and the necessary outpatient appointment, but also information about admission and stay. (What to bring when the picture is taken, where you have to register etc.)
had few months ago, we can change this default letter - a massive effort, as this must be done through a company which drains for maintenance of our system. Very great. Due to frequent complaints from our patients that passage was changed, informed about the was, that can be provided on demand, nightgown, hand and India ink, etc. from us.
Again and again, patients have complained, because they have their own nightwear and want to take.
What have I spoken fluffy mouth - have said countless times that they are welcome to ...
At some point we then passed, and it was decided to change this passage in the letter.
now stands there, then, that you should bring your nightgown / pajamas and Co.. And what is the consequence?
right - about as many people as before the transformation complain ... Only that they are now very upset about why they take it all should, and to one that could not get from home ... What we learn
it? can make it right anyway ... never all -
not fret - just wonders
fact that we also could have saved the whole, has proved once again today.
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