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sense Exempted calls ...

Some days, is definitely the worm inside ...
And there are days when one has already been an hour good times just like the telephone to carry out the window. Or where you either want to lock on the toilet until you can go home again. Why?
Because the days are drifting where for example, those calls:

• A woman tells off her surgery appointment, after having x-times called, because she has such pain, was then in the ambulance, was the basis of their findings preferred, so that they no longer have to wait. Reason for the cancellation: You did not like the recent investigation into the ambulance, so she prefers to another hospital and waits nine months for their surgery.
• another woman cancels their date for surgery, she has promised the day before.
  Reason: The letter in which the appointment is not like her because he is so impersonal, like a mail box.
  (We operate nearly 3,000 people a year, if we had to write because for each patient a personal letter, we would not do anything else, so we have a template to use in which only the name and date can be changed)
• A letter from an outraged patient arrives, in which he complains that to his advantage no one else has been canceled because he had so much more pain than all others - and the reduction of the waiting period of 8 months to 12 weeks ( to just the next available bed was free) was it too little, so he now distances himself from our house and goes somewhere else prefer (please, man's will is his kingdom).
• A man insists that he has phoned me when he wanted to have planned his urologic surgery. Only, I do not sit in the urological office, we have not here is a Urology, and I know the man can not (he was never with us) - the fact that he has spoken with another KH, he wipes away with the sentence: "I know probably when, I find, on the phone with whom!"